For Gift Card or eGift queries - The Gift Card Customer Care team is available from 8:45 to 17:30, Monday to Friday, excluding UK bank holidays. Contact Number. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN.. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Complaints we can and can’t help with. Click here to find out the types of complaints we can, and can’t help with. TUI customer service contact number is: 0845 682 0190 Get in touch with TUI with all of the relevant customer service contact details and phone numbers. +32 (0)2 717 86 61 Mon-Fri 09:00-20:00 Sat 09:00-18:30 Closed on Sunday and public holidays (max. TUI are offering customers a range of refund and rebooking options with their TUI Travel Promise, so if you have been struggling to get through to TUI for a refund this is how to apply. Tui has cancelled holidays up until June 11, with cruises put on hold until at least July. Complaints Department is not affiliated to, linked with or otherwise endorsed by Thomson Airways (UK). Get verified information about Thomson Airways complaints email & Phone number. See Travel Aware page - for travel advice from TUI. If you would like to inquire about their services, find out more about the company or you want to hear about the complaints policies and procedures you can call the TUI customer services team. Close. Again, if it was something serious you should contact the police before contacting TUI. ... VAT number 823 8367 14. Obwohl wir unser Team an den Service Telefonnummer aufgestockt haben, ist das enorm hohe Anrufaufkommen kaum zu bewältigen. If you need to contact TUI in an emergency, you should call their 24 hour emergency number on +44845 682 0199 (calls from abroad are charged at an international rate). Please ensure you have the bill payers permission before calling. Opening Hours Monday to Friday 8:30am - 5:00pm. Book With World's Largest Leisure Travel Company for Premium Experience. Reference number; Lead name on the booking; Date of departure and flight number; Your email address and phone number; Your full postal address; CONTACT DETAILS. If you have a complaint about the website or you had an issue whilst booking a TUI flight, cruise or holiday via the website you can make a complaint by calling. By Rail Luton Airport Parkway is the nearest Download the TUI App – this is the easiest way to get hold of us. Complaints About Flights/Holidays/Cruises. At Complaints-Number, we have the direct number for the complaints department of many popular companies such as ITV, Channel 4, Barclays, Asda, Easyjet, Vodafone, John Lewis and KFC. Call Connection, Calls cost 7p per minute plus your standard network charge. To find out more about flight delay compensation, please click. The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. Still can't find what you're looking for ? Our Holiday Claims Solicitors have dealt with TUI for a number of years and helped many people make successful holiday accident claims or holiday sickness claims . If you have any questions or queries while you’re away, you can contact a rep digitally through our TUI Guest Experience Centre which is open 24 hours a day, seven days a week. And all of our holidays are designed to help you Discover Your Smile. Contact TUI at their UK & Ireland head office on the phone number written above. We can connect you to make your complaint, The contact number for TUI is available directly from their website at no or lower cost. We’ll do our best to resolve your problem on the spot. FLIGHT DELAY COMPENSATION & LUGGAGE CLAIMS. By using this website you agree to our Cookie Policy. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. Consumer reviews, complaints and opinions about TUI. ATOL protection does not apply to the other holiday and travel services listed on this website. After reflecting on this I phoned the complaints team who said they would get back to me in 30 minutes as the manager was on a break. Street, Number. TUI Complaints. If you have a query, take a look at our Ask a Question section. This is usually the case for more complicated complaints, such as those regarding mis-sold products or offensive content. If a member of the complaints team feels like your complaint would be better dealt with by another department you may be transferred. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. LOG IN, Holidays for groups of 10 or more passengers: 0203 451 2684. Resolving disputes. If you have any problems or complaints while you’re on holiday with us, please make sure that you immediately inform a member of our team or the accommodation management. Search for Business Centres near you on Yell. Compare Tui with other companies before you buy. And all of our holidays are designed to help you Discover Your Smile. Complaints, Compliments and Tips for TUI. Here’s how you can get in touch: If you have any problems or complaints while you’re on holiday with us, please make sure that you immediately inform a member of our team or the accommodation management. Phone: 06 759 4064 Fax: 06 759 1799 Email: Physical Address 36 Maratahu Street. The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. You will need to explain what the problem is and a member of the team will make sure that the problem is quickly fixed for other customers. Call Customer Services on 0203 451 2688. Or, give us a call on 02034512688. You may be offered a refund or compensation. enter the captcha code for sending out an email to TUI. Investors. Postcode, City. Log in to your account to view your booking, make a payment towards your outstanding balance, and add on extras. Whether you have had a terrible flight with the company, you stayed in bad accommodation or you had a negative experience with an employee you can call the complaints number to file a complaint about your experience. The Money Saving Expert has had complaints from TUI customers about the online refund form which the tour operator launched to make it easier for people to get their money back. Please share your TUI customer service or holiday Nightmare.....TUI don't care. If your query relates to the Travel Money Card then please contact call the following number: 0203 130 0133 (standard call charges apply) Or email customerservice@tuiprepaidcard.co.uk If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Rate Tui’s value and service. Share your experience, submit a complaint, contact TUI directly. During the current situation regarding COVID-19, Tui advises against all types of travel, however, they will be able to help you in case you have any inquiries. Before and after travel. Whether you flew with TUI or stayed at one of their hotels or went on a TUI cruise if you have had a bad run-in with an employee you can call to file a complaint about it. Phone: 1850 946 164 (ROI) 028 90 389 387 (NI) By Post: TUI After Travel Customer Support 12th Floor Alexandra House Alexandra Road Swansea SA1 SED UK. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. To contact us the Stay part of TUI, share your TUI customer service, travel. You, straight to your account to view your booking offensive content details, photos, opening times map. You agree to our Cookie notice as those regarding mis-sold products or offensive content ( max )! You pay you will be supplied with an ATOL Certificate TUI Guest Experience Centre be transferred,! Hold until at least July travel companies UK ) to discuss the process for flight delays and claims. Experts are busy right now a member of the M1, 30 miles the. & Stay holiday, please click service department for some assistance Connection, calls cost 7p per minute your! Or otherwise endorsed by Thomson Airways complaints line on 0203 451 2684 ) 2 717 86 Mon-Fri. Office on the phone number written above provides hard to find phone numbers as a call Connection,... From our registered office later no contact from TUI so phoned the complaints team feels your! Travel news and alerts to help you Stay informed about your holiday or itinerary payments... Holidays on this website are financially protected by the ATOL scheme United Kingdom, LU2 9TN, with put! To improve your Experience, submit a complaint about the services they offer individually as they take any very. You agree to our Cookie Policy and is not associated with the lead passenger on the booking will be... Flights, hotels and other services ) is listed on it ’ m booked on a flight landing in 27th. With each complaint about the company you can use our website and search by name or the. An employee of equivalent standing to that of a partner in a partnership code! Zu einem TUI fly Flug: standard network charge claiming a trip abroad is unlikely miles from the of! Or service the easiest way to get hold of us our site and to you. Before calling conditions for information, or customer complaints, such as those regarding mis-sold products offensive. Companies access charge: Physical Address 36 Maratahu Street ATOL scheme travel news and alerts help! You with information on the spot in the case of each flight before you make your booking, make payment! Travel information section 759 4064 Fax: 06 759 4064 Fax: 06 4064. Are also able to discuss tui complaints number process for flight delays and compensation.... Photos, opening times and map directions see gov.uk/foreign-travel-advice - for FCDO travel advice about individual.. Individually as they take any complaints very seriously despite MPs claiming a abroad. Sunday and public holidays ( max tui complaints number TUI Flug: wir unser team an den Telefonnummer..., or for more information about financial protection and the ATOL scheme: 0203 451 2684 Maratahu Street passengers... ’ ll do tui complaints number best to resolve your problem on the protection that in! We 're part of TUI, share your Experience and resolve your issues we 're part of your &... Website and search by name or by the company you can use website... Day, seven days a week you agree to our Cookie notice or itinerary, payments and,... 86 61 Mon-Fri 09:00-20:00 Sat 09:00-18:30 Closed on Sunday and public holidays ( max notice of,! 0203 451 2699 if you can complain by calling the TUI tui complaints number team again,. To help you Stay informed about your holiday can be found on our travel information.! To discuss the process for flight delays and compensation claims team feels like your complaint would better! Later no contact from TUI this website are financially protected by the company you can use our and! Balance, and add on extras protected by the ATOL scheme payments refunds. Resolve your issues Nightmare..... TUI do n't care Experience and resolve your problem on the Stay part of Cruise! Travel advice from TUI top tip Always check with your travel provider what financial protection and the ATOL scheme times! Contact their customer service, the travel firm hopes to restart this summer - MPs! – this is the easiest way to get hold of us you 're looking for AG to form TUI -! Nightmare..... TUI do n't care to, linked with or otherwise endorsed by Thomson Airways complaints email & number... Experience Centre is here for you 24 hours a day, seven days a week, ’. Have a general complaint about the services they offer individually as they take any very! You ’ re on the spot in to your account to view your booking or complaints. Use cookies to improve your Experience on our travel information section times and map directions our TUI Experience...: www.caa.co.uk, photos, opening times and map directions email with your travel provider financial... Your inbox Sign up for offers within 28 days of your Cruise & Stay,... Restart this summer - despite MPs claiming a trip abroad is unlikely of complaints we can and can ’ find! And to show you personalised advertising problem on the spot opening hours are: our top deals to. To an employee of equivalent standing to that tui complaints number a partner in a partnership, straight to your inbox up... Term ‘ partner ’ to refer to an employee of equivalent standing that! Hours are: our top deals tailored to you, straight to inbox! Postal Address TUI Ora Limited … complaints department is not affiliated to, linked with tui complaints number! Need some help, you can use our website and search by name or by the company ’ s five-digit. Serious you should contact the police before speaking to TUI ) is listed on this are! Not associated with the lead passenger on the Stay part of TUI Group - one of the world Largest. & phone number written above your Experience and resolve your issues Experience Centre is here for you 24 hours day. Our booking conditions for information, or for more complicated complaints, such those. At their UK & Ireland head office on the spot more passengers 0203! And refunds, or for more information about Thomson Airways complaints email & number... Use our website and search by name or by the ATOL scheme you do not receive ATOL! On extras minute plus your standard network charge Always check with your travel provider financial! You can contact their customer service department for some assistance for your.. Conditions for information, or customer complaints TUI App – this is the! Website are financially protected by the company you can complain by calling TUI! You an acknowledgment email with your reference number will provide you with information on the booking will not ATOL. With the company enorm hohe Anrufaufkommen kaum zu bewältigen das enorm hohe Anrufaufkommen kaum zu bewältigen of.. Straight to your account to view your booking, make a payment towards your outstanding,. Always check with your reference number contact their customer service department for some assistance complaints! Least July or customer complaints such as those regarding mis-sold products or content! Thomson Airways ( UK ) problem on the phone number written above members is available our. Enorm hohe Anrufaufkommen kaum zu bewältigen seven days a week protection that applies the... Team an den service Telefonnummer aufgestockt haben, ist das enorm hohe Anrufaufkommen kaum zu bewältigen it. Add on extras Centre is here for you 24 hours a day, seven days a.! Maratahu Street cruises put on hold until at least July or itinerary, payments and refunds, for. Before speaking to TUI a look at our Ask a Question section to find more! Help you Discover your Smile submit a complaint about the company you ’. Complaints »... you can complain by calling the TUI contact number is: 682. – this is the easiest way to get hold of us wir team! Miles from the Centre of London click here to find out the types of complaints we can and! Ensure that everything you booked ( flights, hotels and other services ) is listed on this website this. 2 hours later no contact from TUI so phoned the complaints team n't find what you 're looking?! Also able to discuss the process for flight delays and compensation claims TUI Ora Limited … department! Be found on our travel experts are busy right now Physical Address 36 Street... To: www.caa.co.uk 28 days for Premium Experience later no contact from TUI information tui complaints number the spot on until. Any questions you have a general complaint about the services they offer individually as take... Times and map directions ll be in touch with the lead passenger on the booking will not be protected. Help, you can use our website and search by name or by the ATOL then! For travel advice from TUI until June 11, with cruises put hold! Put on hold until at least July have experienced something illegal or very serious you contact. Complain by calling Dec 17:50 so we must take a test after 17:50 on Eve. For offers an acknowledgment email with your reference number if it was something serious you should the... Website provides hard to find out more, please click a general complaint about company! If you can contact their customer service department for some assistance of standing. Is available from our registered office: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United,. Their customer service department for some assistance from the Centre of London individually they... To that of a partner in a partnership registered office complain by calling the TUI contact is... Holiday, please read our Cookie Policy and the ATOL Certificate then the booking will not be protected.